You all ever run into this?

Looks to be caught us since 11-13. Did It not make it through customs? It was for a moon swatch. Through dhgate. Seller says it's still fine and denied refund or any resolution.

Looks to be caught us since 11-13. Did It not make it through customs? It was for a moon swatch. Through dhgate. Seller says it's still fine and denied refund or any resolution.