Anyone experiencing app issues???

I'm in Michigan. First, the app keeps saying it's "busy" and it wouldn't show any hotshots, it kept saying I missed dashes (one popped up for half a second), then it force paused me, and I've been on hold with support for 7 minutes! I tried force stopping and reinstalling with no help.

I'm in Michigan. First, the app keeps saying it's "busy" and it wouldn't show any hotshots, it kept saying I missed dashes (one popped up for half a second), then it force paused me, and I've been on hold with support for 7 minutes! I tried force stopping and reinstalling with no help.