Lifesabeach- you will never receive the order and then smugly lied to

I placed an order on 21st October, with express shipping where they claim to deliver the order in 3 days in caps. Reached out to them on WhatsApp, their Instagram chat and received no replies.

Today I received a reply where I was lied to quite smugly like why not just get it today and use it on your next vacation.

Attaching screenshots of the conversation. I had literally forgotten about it and if this person had started with I apologise and let me get this fixed and send it immediately, I would have totally understood but they lied and then the way they responded - ‘I don’t care why you placed the order just use it in the next one.’

Just got me so angry. Do yourself a favour and skip this business.