MSI monitor RMA experience

TL;DR: My MSI monitor stopped working, and after initiating the RMA process in late December, I received a full refund (equal to the original price, including taxes) on January 27th. MSI service was professional and transparent throughout the process.

My MSI gaming monitor (MAG251RX) stopped turning on around the last week of October 2024. Fortunately, my 3-year warranty, which included an additional 3 months for registering the product on the MSI website, was valid until January 18th, 2025.

On December 31st 2024, I took the monitor to F1 info solutions in my city. After inspecting the device and confirming it wasn’t working, they informed me that the usual RMA turnaround time was around two weeks. The monitor would then be shipped to the MSI central service office in Delhi for further evaluation.

On January 16th, 2025, I called the MSI service toll free number for an update. they told me they’d had a huge volume of products and staff vacations coincided around the new years so they’d check the status and get back to me. I got an email the very same day that they’d taken it up for inspection and would confirm the RMA status within the next two days.

On January 21st, I received an email from the head of MSI India customer service informing me that the monitor was out of stock. They offered a credit refund equal to the price I paid for the monitor back in 2022 (including taxes).

After considering the offer, I replied the same evening with my bank account details. On January 23rd, I received a call from the MSI Delhi office to reconfirm my account number and IFSC code. Today, January 27th, the full refund amount was credited to my account.

I’d read a lot of stories on this sub about people receiving lower refunds or replacement models they didn’t want. I was worried this might happen to me too, but I’m happy that MSI India offered a fair refund matching my original purchase price.

Am I incredibly lucky or is this the norm for MSI India service currently?