need help with kontakt - borderline refunding

hi all, i recently saved up and was excited to purchase and use komplete and since getting it i have had nothing but issues in using it. it was working for a time, however i decided to migrate it to an ssd and kontakt can, no matter what i do, find the samples associated or even load the library. there are no youtube videos ive been able to find to help with my specific issue, and NI support is just an ai bot - and my support ticket isn’t getting responded to. idek if i can get a refund at komplete and feel like i just got scammed as in its current state its essentially 300gb of random sounds and nki files. surely there are places one can go if they just can not figure out technical aspects of music production stuff? like do they offer remote takeover for computers or anything? feels insane a company selling such high priced gear has no support systems in place