Any issues with ID.Me as military spouse?

I've been trying for over a month to get verified on ID.Me as a military spouse and for whatever reason they are unable to identify me! I've put all the correct information over a million times, gave my husband's LES as proof and they still can't id me. It's getting frustrating. I opened a ticket weeks ago and still haven't heard back, so I opened another one today that's more descriptive than my last ticket so I'm hoping someone can get back to me soon. Any idea why it's not working for me? or any tips which document I should enter instead?

UPDATE: I was finally verified today! It was the weirdest thing. I opened up a 2nd ticket, got an email back from like a VR rep or something and it gave me very generic troubleshooting that I already tried. I replied back and stated that none of those steps were working for me and I needed additional assistance. That was last week, I just received an email from an actual human being, telling me that I needed to use my maiden name and that was the reason it was being denied... I just got married in July, I haven't changed my name, (I might not at all tbh). Anyway, I replied back to her telling her this, and I joke you not, not even 20 minutes later I got a "Welcome your ID.Me Military Status was Verified" and an additional email from the rep letting me know she was able to do it manually. So if you're still having issues, keep trying the ticket system! The discounts are so worth it!