question for customers
i noticed when our handhelds are outside (the people who take the orders outside) and we start getting remakes or add ons to any order a lot of associates working inside get upset and default to blaming a bad order taker. i’ve started to feel bad when i see them take all of the blame.
my question is what do you find is the most common reason you have made changes to your order? was it because we did take your order wrong or because something was forgotten/ someone wanted something last minute?