is my girlfriend in trouble?

my girlfriend was sent to newport academy in connecticut earlier today. we are both 17. i've been researching a lot, and its not looking good... i've seen many terrible reviews on reddit and yelp despite the website looking pretty legit (but i know a lot of tti institutions try to look good on paper). she was talking about it being a brand new facility, but i can't find much information about it online. she mentioned letters, does anyone know if the staff would be reading them? also, online a lot of people mentioned phone calls, are these only to family members? is there anything i can do for her? i'm worried.